VALUES AND ETHICS

The philosophy of C3Medical is based on 5 key values:

 

  • Humane approach : treat and consider each patient as a family member
  • Golden rule : never commit a patient to a therapy which is unnecessary or worthless
  • "Hospitalized Patient Charter" : strictly apply the "Charte du Patient Hospitalisé" - French “Circulaire Ministérielle” nbr. 95-22, May 6th 1995
  • Financial transparency and Reimbursment policy: tight expense control, regular reports, constant monitoring to seek potential budget savings and, in that case, reimbursement at the end of the care path 
  • Confidentiality and Privacy : always protect the patient's human rights and personal data from any unauthorized access or fraudulous use
     

Humane Approach

This means, once the decision is reached to welcome you or your patient to France, each C3Medical team member, along with our partners involved in your care path or in your patient's, will do their maximum for you.

We will consider and treat you, your patient, the relatives, as part of our own family, exactly as we would personnally want to be treated in the same situation.

GOLDEN RULES

The 1st C3Medical Golden Rule is "never commit a patient to a therapy in France which is unnecessary or worthless in comparison to what local medical treatment could bring".

The 2nd Golden Rule, is never challenge or oppose the final decision of the medical expert(s), be it positive or negative.

As C3Medical efficiency is based on a chain of cumulative values, where each professional, expert in his own field, plays a pivotal role : in the medical field, the doctors and the C3Medical director will have the final say.

This is a matter of vital efficiency and this is where the "Second Medical Opinion process" plays an essential role in the major decision to go ahead - or not - with therapy in France (please, see Key Processes).

HOSPITALIZED PATIENT CHARTER

C3Medical strictly applies the principles of the French legal “patient charter” from the “Circulaire Ministérielle” nbr. 95-22, May 6th 1995:  


“Health facilities guarantee the quality of reception, treatment and care. They are attentive to the relief of pain and do their utmost to ensure a dignified life for all, with special attention to the end of life. 

The information given to the patient must be accessible and fair. 

The hospitalized person participates in the therapeutic choices that concern them and can be assisted by a trusted person, freely chosen.

A medical procedure can only be performed with the free and informed consent of the patient. He has the right to refuse any treatment. 

Any adult can express his wishes for his end of life in advance directives. 

Specific consent is provided, in particular, for persons participating in biomedical research, for the donation and use of the elements and products of the human body and for the acts of screening. 

A person who is proposed to participate in biomedical research is informed, in particular, about expected benefits and foreseeable risks. 

His agreement is given in writing. His refusal will not affect the quality of care he will receive. 

The hospitalized person may - except in accordance with the law - leave the establishment at any time after having been informed of the possible risks to which he may be exposed.

The hospitalized person is treated with respect. His beliefs are respected. His privacy is preserved as well as his tranquility.

The respect of the private life is guaranteed to any person as well as the confidentiality of the personal, administrative, medical and social information which concern him.

The hospitalized person (or his legal representatives) has direct access to his health information. Under certain conditions, his beneficiaries in the event of death benefit from this same right.

The hospitalized person can comment on the care and hospitality he has received. In each establishment, a committee on relations with users and quality of care ensures, in particular, respect for the rights of users. 

Everyone has the right to be heard by a person in charge of the establishment in order to express his grievances and to seek reparation for any damage that they consider they have suffered, in the context of an amicable settlement procedure and /or before courts”
 

FINANCIAL TRANSPARENCY AND REIMBURSEMENT POLICY

This is one aspect that makes C3Medical stand out from its competitors.

You, or your insurance company, will receive an expense report at the end of the care path, as well as all the associated bills. If there are expense savings: C3Medical will reimburse the difference saved.

This ethical policy is one of the main advantages C3Medical offers, compared to its competitors, in addition to the comprehensive C3Medical care path budget proposal, which clearly states the amount of service fees and all the detailed costs, so that you are informed before you sign the contract with C3Medical.

These “service fees” are not a percentage of the costs but a monthly sum calculated to cover the costs of all the services provided by C3Medical during your stay in France and beyond, including the follow-up which could last years, for example, in the case of cancer treatment.

To sum up: by its overall medical expertise and tight control on expenses – with potential financial reimbursement -, avoiding the stress and discomfort for the patient and his family to organize the care path process themselves, at the end of the day, this solution costs less.

For example, avoiding an unnecessary day of hospitalization can save between €1,500 and €4,000: only medical professionals can detect and achieve such a saving. C3Medical team has acces to this expertise.

CONFIDENTIALITY AND PRIVACY

C3Medical is operating under the supervision of the French medical governmental regulator, the HAS (Haute Autorité de Santé Publique), applying the very strict confidentiality and privacy regulations regarding medical matters.

To reinforce the protection, C3Medical conforms to the specific requirements of the hospitals it has a close collaboration with or those for which it manages their international patient activity. 

One goal: always protect the patient's human rights, and his data, from any potential breach of confidentiality, consequence of unauthorized or fraudulous use, from access from any professional or individual. 

To fulfill these high level requirements, C3Medical information systems are in compliancy with the demanding European GDPR (General Data Protection Regulation) and French HADS (Hébergement Autorisé des Dionnées de Sécurité) certifications.

In addition, C3Medical is implementing the highest technical norms to protect the different data exchanges and transfers between all parties involved in the patient's care path, and safeguard the storage of each patient's data long after the care path has ended in France.

Humane Approach

This means, once the decision is reached to welcome you or your patient to France, each C3Medical team member, along with our partners involved in your care path or in your patient's, will do their maximum for you.

We will consider and treat you, your patient, the relatives, as part of our own family, exactly as we would personnally want to be treated in the same situation.

GOLDEN RULES

The 1st C3Medical Golden Rule is "never commit a patient to a therapy in France which is unnecessary or worthless in comparison to what local medical treatment could bring".

The 2nd Golden Rule, is never challenge or oppose the final decision of the medical expert(s), be it positive or negative.

As C3Medical efficiency is based on a chain of cumulative values, where each professional, expert in his own field, plays a pivotal role : in the medical field, the doctors and the C3Medical director will have the final say.

This is a matter of vital efficiency and this is where the "Second Medical Opinion process" plays an essential role in the major decision to go ahead - or not - with therapy in France (please, see Key Processes).

HOSPITALIZED PATIENT CHARTER

C3Medical strictly applies the principles of the French legal “patient charter” from the “Circulaire Ministérielle” nbr. 95-22, May 6th 1995:  


“Health facilities guarantee the quality of reception, treatment and care. They are attentive to the relief of pain and do their utmost to ensure a dignified life for all, with special attention to the end of life. 

The information given to the patient must be accessible and fair. 

The hospitalized person participates in the therapeutic choices that concern them and can be assisted by a trusted person, freely chosen.

A medical procedure can only be performed with the free and informed consent of the patient. He has the right to refuse any treatment. 

Any adult can express his wishes for his end of life in advance directives. 

Specific consent is provided, in particular, for persons participating in biomedical research, for the donation and use of the elements and products of the human body and for the acts of screening. 

A person who is proposed to participate in biomedical research is informed, in particular, about expected benefits and foreseeable risks. 

His agreement is given in writing. His refusal will not affect the quality of care he will receive. 

The hospitalized person may - except in accordance with the law - leave the establishment at any time after having been informed of the possible risks to which he may be exposed.

The hospitalized person is treated with respect. His beliefs are respected. His privacy is preserved as well as his tranquility.

The respect of the private life is guaranteed to any person as well as the confidentiality of the personal, administrative, medical and social information which concern him.

The hospitalized person (or his legal representatives) has direct access to his health information. Under certain conditions, his beneficiaries in the event of death benefit from this same right.

The hospitalized person can comment on the care and hospitality he has received. In each establishment, a committee on relations with users and quality of care ensures, in particular, respect for the rights of users. 

Everyone has the right to be heard by a person in charge of the establishment in order to express his grievances and to seek reparation for any damage that they consider they have suffered, in the context of an amicable settlement procedure and /or before courts”
 

FINANCIAL TRANSPARENCY AND REIMBURSEMENT POLICY

This is one aspect that makes C3Medical stand out from its competitors.

You, or your insurance company, will receive an expense report at the end of the care path, as well as all the associated bills. If there are expense savings: C3Medical will reimburse the difference saved.

This ethical policy is one of the main advantages C3Medical offers, compared to its competitors, in addition to the comprehensive C3Medical care path budget proposal, which clearly states the amount of service fees and all the detailed costs, so that you are informed before you sign the contract with C3Medical.

These “service fees” are not a percentage of the costs but a monthly sum calculated to cover the costs of all the services provided by C3Medical during your stay in France and beyond, including the follow-up which could last years, for example, in the case of cancer treatment.

To sum up: by its overall medical expertise and tight control on expenses – with potential financial reimbursement -, avoiding the stress and discomfort for the patient and his family to organize the care path process themselves, at the end of the day, this solution costs less.

For example, avoiding an unnecessary day of hospitalization can save between €1,500 and €4,000: only medical professionals can detect and achieve such a saving. C3Medical team has acces to this expertise.

CONFIDENTIALITY AND PRIVACY

C3Medical is operating under the supervision of the French medical governmental regulator, the HAS (Haute Autorité de Santé Publique), applying the very strict confidentiality and privacy regulations regarding medical matters.

To reinforce the protection, C3Medical conforms to the specific requirements of the hospitals it has a close collaboration with or those for which it manages their international patient activity. 

One goal: always protect the patient's human rights, and his data, from any potential breach of confidentiality, consequence of unauthorized or fraudulous use, from access from any professional or individual. 

To fulfill these high level requirements, C3Medical information systems are in compliancy with the demanding European GDPR (General Data Protection Regulation) and French HADS (Hébergement Autorisé des Dionnées de Sécurité) certifications.

In addition, C3Medical is implementing the highest technical norms to protect the different data exchanges and transfers between all parties involved in the patient's care path, and safeguard the storage of each patient's data long after the care path has ended in France.